Refund & Return Policy.

Refund & Return Policy

Effective Date: July 27, 2026

At Swift Cart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read this Refund & Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

You received the wrong item.
The item arrived damaged or defective.
The item is significantly different from the product description.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be in its original packaging (where applicable).
You must provide your order number and proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return:

Personalized or custom-made products.
Gift cards.
Final sale or clearance items.
Products that have been used, damaged by the customer, or altered after delivery.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

Your order number.
A brief description of the issue.
Clear photos or videos showing the problem.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, partial refund, or full refund.

4. Refunds

Once your request has been reviewed and approved:

Refunds will be issued to your original payment method.
Refund processing usually takes 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

5. Order Cancellations

Orders may be canceled within 12 hours of purchase or before they have been processed for shipment, whichever comes first.

Once an order has been processed or shipped, it cannot be canceled.

6. Exchanges

We do not offer direct exchanges.

If you receive a defective or incorrect product, please contact us and we will arrange a replacement or another suitable resolution.

7. Return Shipping

If a return is approved:

Customers may be responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.