Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship to addresses within the United States.
2. How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery time is 7–15 business days, depending on your location and carrier availability.
During holidays or periods of high demand, delivery may take a little longer.
3. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with your tracking number.
Please allow 24–72 hours for the tracking information to become active.
4. Can I cancel my order?
Yes. Orders can be canceled within 12 hours of purchase or before they have been processed for shipment.
Once an order has been processed or shipped, it can no longer be canceled.
5. What payment methods do you accept?
We accept secure payments through trusted payment providers, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
6. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos of the packaging
We'll review your request and provide a replacement or refund if applicable.
7. What is your return policy?
We offer a 30-day return policy for eligible items.
For complete details, please visit our Refund & Return Policy page.
8. Why did my items arrive separately?
Some orders may be shipped from different fulfillment centers.
As a result, your items may arrive in separate packages and on different delivery dates.
9. Do you offer free shipping?
We occasionally offer Free Shipping promotions on selected products.
Any shipping charges or free shipping offers will be displayed during checkout.
10. What should I do if my package is delayed?
Shipping delays can occasionally occur due to weather, holidays, carrier issues, or high order volume.
If your order has not arrived within the expected delivery timeframe, please contact our support team and we'll be happy to assist you.
11. How can I contact customer support?
We're always happy to help!
Email: soraththread@gmail.com
Phone: +91 9106528768
Website: https://avenzoo.com
We aim to respond to all customer inquiries within 24–48 business hours.
12. Is it safe to shop at Swift Cart?
Yes. Your security is important to us.
Our website uses secure SSL encryption, and all payments are processed through trusted payment providers to help protect your personal and payment information.
Thank you for choosing Swift Cart. We appreciate your trust and look forward to serving you!